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Privacy Policy

Last updated: May 2026

Governing law: Personal Information Protection and Electronic Documents Act (PIPEDA), Canada


The short version: Clarr collects the minimum information needed to provide our bookkeeping service. We store your financial data in Canada. We never sell your data to third parties. You can request deletion of your data at any time.

1Who we are

Clarr Technologies Inc. is a Canadian corporation providing AI-powered bookkeeping software and services. We operate at clarr.ca and are subject to the Personal Information Protection and Electronic Documents Act (PIPEDA).

Registered address: Vancouver, British Columbia, Canada.
Privacy contact: privacy@clarr.ca

2What we collect

Account information

Your name, email address, business name, and province of operation. Collected when you create an account.

Financial documents

Receipts, invoices, bank statements, and other documents you upload to Clarr. These are stored securely in Canada and used only to provide our bookkeeping service.

Transaction data

Information extracted from your documents — vendor names, amounts, dates, and tax amounts. This data powers your financial reports.

Usage data

Pages visited, features used, and error logs. Used to improve Clarr. Never sold or shared.

Payment information

Processed by Stripe. Clarr never sees or stores your credit card number. Stripe's privacy policy applies to payment data.

3How we use your information

We use your information only to:

  • Provide the Clarr bookkeeping service
  • Process and categorise your financial documents using AI
  • Generate financial reports and tax summaries
  • Send you deadline reminders and notifications
  • Respond to your support requests
  • Improve our AI extraction accuracy

We never use your data for advertising. We never sell your data to third parties. We never share your data with anyone except as described in this policy.

4Where we store your data

✓ Your financial data is stored in Canada

Database: Supabase (Canadian region)
File storage: Amazon S3 (ca-central-1, Montreal)
Backups: Encrypted, Canadian data centres only

Our AI processing uses Anthropic's API (United States) for document extraction only. Receipt images are sent to Anthropic's servers for processing and are not retained after extraction is complete. No financial summaries or personal information are retained by Anthropic.

5Who we share your data with

We share your data only with:

  • Your assigned Clarr bookkeeper (Professional and Complete plans) — to review and approve your entries
  • Your accounting firm or practice — if you connect one to your account
  • Xero — if you enable the Xero integration
  • Stripe — for payment processing only
  • Anthropic — for AI document extraction only (not retained after processing)

We never share your data with advertisers, data brokers, or any third party for commercial purposes.

6How long we keep your data

CRA requires Canadian businesses to retain financial records for a minimum of 6 years. Clarr enforces 7-year retention as standard — all receipts and financial documents are stored using write-once storage that cannot be modified or deleted.

Non-financial account data (name, email, preferences) can be deleted at any time on request. Financial records subject to CRA retention requirements cannot be deleted during the retention period.

7Your rights under PIPEDA

As a Canadian resident you have the right to:

  • Access the personal information Clarr holds about you
  • Correct inaccurate personal information
  • Withdraw consent for non-essential data processing
  • Request deletion of non-financial personal data
  • File a complaint with the Office of the Privacy Commissioner of Canada (priv.gc.ca)

To exercise any of these rights, contact us at privacy@clarr.ca. We respond within 30 days.

8Cookies and tracking

Clarr uses essential cookies only — for authentication and session management. We do not use advertising cookies or third-party tracking. We do not use Google Analytics or similar tracking services.

9Security

We protect your data using:

  • TLS 1.3 encryption for all data in transit
  • AES-256 encryption for all data at rest
  • Multi-factor authentication for staff access
  • Write-once storage for financial records
  • Regular security audits
  • Strict access controls — staff see only the clients assigned to them

10Changes to this policy

We will notify you by email at least 30 days before any material changes to this privacy policy. Continued use of Clarr after that date constitutes acceptance of the updated policy.

11Contact

Privacy enquiries: privacy@clarr.ca
General enquiries: hello@clarr.ca
Clarr Technologies Inc.
Vancouver, British Columbia, Canada